FAQ & Policies

By booking services with Cakewalk Cake Shop, the Client acknowledges and agrees to the following policies and terms.

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PAYMENT & BOOKING TERMS

1. A $200 nonreturnable retainer is required to secure the event date.

2. An event date is not considered reserved until both the required retainer.

3. The remaining balance is due no later than seven (7) days prior to the event date, unless otherwise stated in writing.

4. Events booked within fourteen (14) days of the event date require payment in full at the time of booking.

5. Bookings made seven (7) days or less before the event are subject to a $75 Rush Booking Fee, in addition to the full event balance.

6. Failure to submit payment by the required due date may result in cancellation of services and forfeiture of payments previously made.

7. Accepted payment methods may include:

   • Credit Card

   • Debit Card

   • Zelle

   • ApplePay

   • CashApp

   • Electronic Invoice

   • Cash, when approved in advance

 

FINAL GUEST COUNT & EVENT CHANGES

1. The Client's final guest count is due fourteen (14) days before the event.

2. Pricing will not be reduced if the actual attendance is lower than the confirmed guest count.

3. Requests to increase the guest count after the final confirmation deadline are subject to availability and additional charges.

4. Changes to flavors, toppings, floral selections, colors, décor, signage, or other event details after the final confirmation deadline may result in additional charges and are subject to availability.

5. Cakewalk Cake Shop cannot guarantee last-minute changes or additions.

 

SETUP, BREAKDOWN & VENUE REQUIREMENTS

1. The Client must arrange for Cakewalk Cake Shop to have access to the venue at most ninety (90) minutes prior to the scheduled service start time with a minimum of sixty (60) minutes, unless otherwise agreed upon.

2. A clean, safe, level, accessible, and appropriately sized setup area must be available upon arrival.

3. The Client is responsible for confirming that the venue permits the selected Cakewalk service, including food preparation, floral services, carts, electrical equipment, décor, water or other applicable installations.

4. Any required permits, venue approvals, loading instructions, parking arrangements, elevator access, certificates of insurance, or other venue requirements must be communicated to Cakewalk Cake Shop in advance.

5. Cakewalk Cake Shop is not responsible for delays caused by restricted venue access, venue personnel, weather, power outages, loading restrictions, parking limitations, elevators, or circumstances beyond our reasonable control.

6. Delayed access to the venue does not automatically extend the contracted service period. Additional service time may be subject to applicable overtime charges.

7. Cakewalk Cake Shop reserves the right to modify the placement or arrangement of equipment when necessary to accommodate venue restrictions, operational requirements, or safety concerns.

 

ELECTRICAL & WATER REQUIREMENTS

Services requiring electrical equipment must have access to a safe and functioning electrical outlet within the required distance of the service area. Services requiring water must ensure water is accessible within the required distance of the service area.

The Client is responsible for confirming electrical and water availability with the venue before the event.

 

SERVICE TIME & ADDITIONAL HOURS

Service begins and ends at the times stated in the Client's Agreement.

Requests to extend service beyond the contracted period are subject to attendant availability and the applicable additional-hour rate.

Time lost because of circumstances outside Cakewalk Cake Shop's control—including delayed venue access or delayed event schedules—does not guarantee an extension of service.

 

PRODUCT & FLORAL AVAILABILITY

Cakewalk Cake Shop makes every reasonable effort to provide the flavors, toppings, décor, floral varieties, colors, and other selections requested by the Client.

Because certain ingredients, flowers, seasonal products, specialty items, and décor may be subject to availability, comparable substitutions may occasionally be necessary.

For Bloom Bar services, specific flower varieties cannot be guaranteed unless expressly stated in writing. Floral selections will be curated to remain consistent with the agreed-upon color palette, style, and overall aesthetic whenever substitutions are necessary.

 

FOOD ALLERGIES & DIETARY CONCERNS

Cakewalk Cake Shop must be notified of known food allergies or dietary concerns before the event.

Although reasonable precautions may be taken, products may be prepared or served in environments where common allergens—including dairy, eggs, wheat, soy, peanuts, and tree nuts—are present.

Cakewalk Cake Shop cannot guarantee an allergen-free environment.

The Client is responsible for communicating applicable allergy or dietary information to their guests.

 

RENTAL PROPERTY

The following items remain the sole property of Cakewalk Cake Shop unless otherwise expressly purchased by the Client:

• Dessert carts

• Mini Pancake carts

• Bloom Bars

• Display stands

• Risers

• Serving trays

• Decorative props

• Linens

• Signage

• Mirrors

• Backdrops

• Selfie station décor

• Floral vessels

• Rental equipment and accessories

The Client agrees to exercise reasonable care over all rental property throughout the event.

Rental items may not be moved, altered, removed from the venue, dismantled, or used for purposes other than their intended function without permission from Cakewalk Cake Shop.

 

DAMAGE, LOSS & REPLACEMENT COSTS

The Client assumes financial responsibility for damage, theft, destruction, excessive staining, or loss of Cakewalk Cake Shop property caused by the Client, guests, attendees, venue personnel, or other vendors during the event.

Repair or replacement costs will be assessed based on the reasonable current cost to repair or replace the affected property.

Additional charges may include applicable labor, cleaning, repair, replacement, delivery, and shipping expenses.

An invoice for damages or missing items will be provided to the Client following the event.

 

CANCELLATION POLICY

Client Cancellation

All retainers are nonreturnable because Cakewalk Cake Shop reserves the event date, may decline other bookings, and begins planning and preparation upon receipt of the retainer.

If the Client cancels:

More than 30 days before the event:
The Client forfeits the nonreturnable retainer but is released from any unpaid remaining event balance, except for custom products, rentals, flowers, supplies, décor, signage, or specialty materials already purchased or produced specifically for the event.

30 days or fewer before the event:
All payments made are nonreturnable.

Any customized, personalized, perishable, floral, specialty, or event-specific products that have already been ordered, purchased, prepared, or produced are nonreturnable regardless of the cancellation date.

 

RESCHEDULING POLICY

Cakewalk Cake Shop may allow one event date transfer, subject to availability.

Rescheduling requests must be submitted in writing.

The new event date must generally occur within twelve (12) months of the original event date, unless otherwise agreed upon.

Previously paid amounts may be transferred to the rescheduled event at Cakewalk Cake Shop's discretion.

Any increase in pricing, product costs, guest count, floral costs, travel fees, or service selections applicable to the new date will be the Client's responsibility.

A second request to reschedule may be treated as a cancellation and new booking.

 

FORCE MAJEURE

Neither Cakewalk Cake Shop nor the Client shall be held responsible for failure or delay in performing contractual obligations when performance is prevented by circumstances beyond the affected party's reasonable control.

Such circumstances may include, but are not limited to:

• Severe weather

• Natural disasters

• Fire or flooding

• Government restrictions or orders

• Venue closures

• Utility or widespread power failures

• Acts of terrorism

• War or civil disturbances

• Public health emergencies

• Transportation interruptions

• Other circumstances beyond reasonable control

When reasonably possible, Cakewalk Cake Shop and the Client will work together in good faith to determine whether the event can be rescheduled, modified, or otherwise accommodated.

 

PHOTOGRAPHY & MARKETING

Cakewalk Cake Shop may photograph or record its carts, dessert displays, floral arrangements, décor, installations, products, and overall event setup for use in:

• Social media

• Website content

• Advertising

• Portfolio materials

• Promotional materials

• Marketing campaigns

Cakewalk Cake Shop will not intentionally disclose confidential or private personal information belonging to the Client.

If the Client does not want identifiable images of themselves or their guests used for marketing purposes, the Client must notify Cakewalk Cake Shop in writing before the event.

 

LIABILITY

1. Cakewalk Cake Shop is not responsible for injuries, accidents, allergic reactions, property damage, or other losses except to the extent caused by Cakewalk Cake Shop's legally actionable conduct.

2. Guests must follow reasonable instructions provided by Cakewalk Cake Shop attendants when interacting with carts, equipment, floral tools, displays, or other service components.

3. Children must be appropriately supervised by a responsible adult when interacting with Cakewalk Cake Shop equipment or service stations.

4. Cakewalk Cake Shop does not guarantee event attendance, guest participation, weather conditions, venue performance, or any particular event outcome.

5. The Client is responsible for damages or claims arising from unauthorized movement, alteration, misuse, or handling of Cakewalk Cake Shop equipment by the Client, guests, venue personnel, or third-party vendors.

 

TRAVEL, PARKING & ACCESS

Travel fees may apply based on the event location and the specific services booked.

Any required parking, valet, tolls, loading fees, venue access charges, or similar expenses associated with providing services may be added to the Client's final balance when applicable.

The Client must communicate unusual stairs, elevators, long-distance loading areas, limited parking, or other accessibility considerations before the event.

 

RUSH BOOKING FEE

Events booked fourteen (14) days or fewer before the scheduled event date require payment in full. Events booked seven (7) days or fewer before the scheduled event date are subject to a $75 Rush Booking Fee. Rush bookings are accepted only when Cakewalk Cake Shop has sufficient availability, staffing, inventory, and supplies to accommodate the request. Specialty flowers, custom signage, personalized materials, branded items, and other custom enhancements may not be available for rush bookings.

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AGREEMENT TO POLICIES

Payment of the required retainer and/or execution of the Event Services Agreement confirms that the Client has reviewed, understands, and agrees to Cakewalk Cake Shop's applicable policies, payment terms, cancellation provisions, and service requirements.